Leadership
We are led by the expert guidance of our team of officers and executives. They each bring with them a wealth of rich experience in their area, contributing to the overall success and growth of our company and our destinations worldwide.
MARK WOODBURY
Chairman and Chief Executive Officer, Universal Destinations & Experiences
Mark Woodbury is Chairman and Chief Executive Officer of Universal Destinations & Experiences, a unit of Comcast NBCUniversal that offers guests around the globe the most innovative, thrilling and popular entertainment experiences. He oversees all aspects of the company’s destinations worldwide, including Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Beijing Resort as well as new and emerging ventures including Universal Horror Unleashed, Universal Kids Resort, and the recently announced Universal United Kingdom Resort set to open in 2031. In this role, Mark also serves on the NBCUniversal Executive Committee.
JOHN SPROULS
Chief Administrative Officer, Universal Destinations & Experiences
Chief Executive Officer, Universal City Development Partners
Vice Chairman, Universal Beijing Resort
John Sprouls is the Executive Vice President and Chief Administrative Officer of Universal Destinations & Experiences, where he oversees Legal, Business Affairs, Risk Management, EHS, Real Estate, Corporate Communications, External Affairs and Community Relations. John also serves as Chief Executive Officer of Universal City Development Partners, Vice Chairman of Universal Beijing Resort and President of the Universal Orlando Foundation.
JL BONNIER
President, Chief Operating Officer, Universal Destinations & Experiences, Pacific Rim
Jean-Louis “JL” Bonnier is the President and Chief Operating Officer for Universal Destinations & Experiences, Pacific Rim. In this role, he oversees five Universal destinations including Universal Studios Hollywood, Universal Studios Japan, Universal Beijing Resort, Universal Horror Unleashed in Las Vegas, Nevada and Universal Kids Resort in Frisco, Texas. Prior to his current role, JL served as Chief Executive Officer of Universal Studios Japan.
SANDRA COLLIER
Executive Vice President & Global Head of Talent & Culture, Universal Destinations & Experiences
Sandra Collier is Executive Vice President and Global Head of Talent & Culture for Universal Destinations & Experiences. She leads the company's global Human Resources organization, partnering with business leaders to build the talent, leadership and culture that enable business growth. Sandra oversees the strategies and experiences that help attract, develop and retain exceptional talent while advancing UDX's ambition to be an Employer of Choice across its global portfolio.
CHRIS CRAYNER
Executive Vice President, Chief Technology & Innovation Officer, Universal Destinations & Experiences
Chris Crayner is Executive Vice President and Chief Technology & Innovation Officer for Universal Destinations & Experiences. In this role, Chris oversees global product management, technology, enterprise AI and innovation. His teams lead all UDX technology design, development and operations, playing a central role in UDX’s global transformation. The department plays a leading role in UDX’s future, driving enterprise-wide modernization, leading the adoption of AI and unlocking innovation through emerging technologies.
KAREN IRWIN
President & Chief Operating Officer, Universal Orlando Resort
Karen Irwin serves as President & Chief Operating Officer of Universal Orlando Resort and the upcoming Universal United Kingdom Resort, overseeing Universal Orlando’s theme parks, CityWalk, and the Universal resort destination now in development in Bedford, United Kingdom. During her 35-year career with Universal Destinations & Experiences, Karen has held leadership roles across multiple operational disciplines, most recently serving as President of Universal Studios Hollywood.
VINCE KLASEUS
President, Franchise, Products & Partnerships
Vince Klaseus is President, Franchise, Products & Partnerships at Universal Destinations & Experiences, where he leads the vision and expansion of NBCUniversal’s business in consumer products, theme park products, retail experiences and operations, as well as games and digital platforms worldwide. Additionally, Vince is responsible for Franchise Management & Strategic Partnerships, leading creative initiatives to build and grow NBCUniversal’s iconic portfolio of intellectual properties into robust consumer brands through strategic brand management.
MOLLY MURPHY
President of Universal Creative
Molly Murphy is President of Universal Creative, where she spearheads the development of cutting-edge attractions and experiences for Universal Destinations & Experiences. She oversees Universal Creative’s long-term vision, strategy, daily operations, creative development and project delivery globally. Molly brings a wealth of industry experience and extensive knowledge in architecture, design, strategy, technology and innovation to her role.
DAN NEAL
Executive Vice President & Chief Financial Officer, Universal Destinations & Experiences
Dan Neal is Executive Vice President & Chief Financial Officer for Universal Destinations & Experiences where he is responsible for the finance and strategy of the company’s global destinations and divisions. This includes strategic planning, insights, revenue management, business development, sourcing, operational finance and controllership. Prior to his current role, Dan served as Senior Vice President, Planning and Strategy for Universal Destinations & Experiences.
ALICE NORSWORTHY
President, Chief Brand & Commercial Officer, Universal Destinations & Experiences
Alice Norsworthy is President and Chief Brand & Commercial Officer for Universal Destinations & Experiences where she is responsible for the Global Brand & Commercial organization. This includes Brand Strategy & Commercial Planning, Marketing Activation & Commerce, B2B Engagement & Sales, Brand Creative & Production Studio and Commercial Operations & Analytics. Alice ensures that the development of capabilities and consumer and trade programs continue to build brand equity and demand for Universal Destinations & Experiences around the world.
PAGE THOMPSON
President, New Ventures, Universal Destinations & Experiences
Page Thompson serves as President, New Ventures of Universal Destinations & Experiences where he oversees the development of new resorts, Location-Based Entertainment experiences and joint ventures and manages the relationship with Universal’s licensed parks worldwide. Prior to his current role, Page was the President and Chief Operating Officer – International of Universal Parks & Resorts, where he oversaw operations at Universal’s parks in Osaka, Japan and Beijing.
XIOMARA WILEY
Chief Inclusion Officer, Universal Destinations & Experiences
Xiomara Wiley is the Chief Inclusion Officer of Universal Destinations & Experiences, where she oversees and drives Inclusion best practices within the company. Xiomara is a thought leader and advisor to the senior leadership team, working to strengthen the company’s competitive position across key business functions including workforce management, product development, inclusive marketing and guest experience.
